We recommend all of our customers purchase CANCELLATION INSURANCE from their preferred suppliers. Please read the payment and cancellation policies below based on the adventure or product you are booking.

Voyageur Quest – Guided Trips (Canoe, Kayak, Winter Camping, Private & DOE) and Lodge-Based Adventures – Log Cabin, Cottages, Island and all Cottage and Cabin Rentals.
Payment Policy. A 25% deposit, along with “to book” form information, confirms the booking. The balance is due 60 days before the trip. If you’d like to pay by e-transfer (Canadian) or Wise Transfer (International), please email us at [email protected] before sending payment to the same address.
Additional Charges. Depending on the trip type, various services or items may be added to an invoice, i.e., special dietary requirements ($15/day), additional nights, additional guests, bunkies, firewood, etc.
Cancellation Policy by Customer. Due to our short operating season and the difficulty of rebooking cancellations, the following policy applies to all bookings:
Cancellation received more than 60 days before arrival: A cancellation fee of 10% of the total booking value (minimum $150) applies
Cancellation received 30-60 days before arrival: 50% of the total booking value is non-refundable. A partial credit (valid for up to 12 months) may be offered if the space is rebooked.
Cancellation received less than 30 days before arrival: 100% of the booking is non-refundable.
Credits. Credits may be offered only if the cancelled space is successfully rebooked, at our discretion. Credits are valid for 12 months from the original booking date. Credits are non-transferable unless otherwise approved. 
Damage Deposit for Cottage and Island Rentals. A $500 damage deposit ($750 for Nipissing Cottage Outpost) is required. This deposit is held and returned after check-out, subject to inspection. Guests are responsible for any damages to property, furnishings, or equipment.
Dog Damage Deposit for Cottage and Island Rentals. A $250 dog damage deposit is required. This deposit is held and returned after inspection, provided no damage has occurred
Noise policy. No loud noise after 10 pm. Management reserves the right to evict customers who do not comply – without a refund. This will also result in the loss of the damage deposit.
Cancellation By Us. Voyageur Quest reserves the right to cancel or modify a trip. Though they are very rare, such cancellations and/or changes may be necessary due to circumstances beyond our control. If your tour is cancelled, we will notify you in writing at the earliest possible date and will offer you a refund or credit for the amounts you have paid to us to be used for a future trip.

Voyageur Quest Outfitting – Canoe and Equipment Rentals 
Payment: A 25% deposit is required to reserve canoes and equipment. Please note that all of our canoes are rented by the full calendar day, regardless of the time of pick up or return. We are not able to offer partial-day rentals. A 50% deposit up to full payment may be required for Outfitting Packages, Shuttles, Large Groups, and Custom Reservations.
Damage Deposit: Credit card imprint on-site to secure against any canoe or equipment damage. If you do not have a credit card, be prepared to leave a cash deposit and present valid photo identification. The customer is responsible for any damages or shuttle costs.
Cancellation Policy: Cancellation received 3 days prior to arrival date- Full Refund. Cancellation within 3 days or less- Loss of deposit. For Outfitting Packages, Shuttles, Large Groups, and Custom Reservations, cancellations must be made 15 days prior to the arrival date.
Return Policy. Responsibility of customers to return all the canoes and equipment to Voyageur Outfitting at Access Point #1. Should the canoes and equipment not be returned, it will be the responsibility of the customer to pay the associated recovery costs, late fees and/or the cost of replacement equipment (as other bookings are affected) and to incur the whole cost of the trailer, transport, staff and other ancillary fees required to retrieve the canoes and associated equipment. We are not able to offer refunds for early or partial-day returns. 
Cancellation By Us. Voyageur Quest Outfitting reserves the right to cancel a booking or to make changes. Though they are very rare, such cancellations and/or changes may be necessary due to circumstances beyond our control. If your rental is cancelled or changed and an alternate trip date is offered, we will notify you in writing at the earliest possible date and will offer you a refund or a credit for the amounts you have paid to us to be used for an alternate date or changed tour. 

School Trips and Corporate Adventures
Deposit. A 25% deposit is required as per your program summary or adventure contract. The full balance is due 30 days before the trip (at minimum). We ask that you send payment via e-transfer, bank wire transfer or cheque. Should this not be possible, a credit card fee will include a credit card processing fee.
Cancellation Policy. Cancellations received before 120 days prior to the adventure date listed will receive a full refund less a $250 admin. fee. Cancellations received after 120 days prior to the adventure date listed but before 90 days will lose the initial deposit. Any cancellation received after 60 days prior to the adventure date listed, the customer will be responsible for full payment. Toronto Islands Adventures can contact our office regarding rain insurance options.
Additional Costs. Changes in the program, menu, special dietary requirements ($15/day), and number of participants may result in additional costs from the original quote. If this is the case, a revised invoice will be sent after the completion of the trip.  
Cancellation By Us. Voyageur Quest reserves the right to cancel a trip or to make changes to a trip. Though it is a very rare event, such cancellations and/or changes may be necessary due to circumstances beyond our control. If your tour is cancelled or changed and an alternate trip date is offered, we will notify you in writing at the earliest possible date and will offer you a credit for the amounts you have paid to us to be used for an alternate date or changed tour.

Tour Operators
Please note we do not accept credit card payments from Tour Operators, Receptives or Agencies. We ask that you send payment via e-transfer, bank wire transfer, or cheque. Should this not be possible, a credit card fee will include a credit card processing fee. 

Again, we recommend all of our customers purchase CANCELLATION INSURANCE from their preferred suppliers. Please read the payment and cancellation policies below based on the adventure or product you are booking.