We recommend all of our customers purchase CANCELLATION INSURANCE from their preferred suppliers. Please read the payment and cancellation policies below based on the adventure or product you are booking.

Voyageur Quest – Guided Trips (Canoe, Kayak, Winter Camping, Private & DOE) and Lodge-Based Adventures

Includes Log Cabin, Cottages, Island, and all Cottage and Cabin Rentals.

Payment Policy

A 25% deposit with “to book” form information confirms the booking. The balance is due 30 days before the trip. Full payment is due for trips booked within 45 days of the trip date. If you’d like to pay by e-transfer, please email us at [email protected] before sending payment to the same address.

Additional Charges

Depending on the trip type, various services or items may be added to your invoice, e.g., special dietary requirements ($15/day), additional nights, additional guests, bunkies, firewood, etc.

Cancellation Policy by Customer

Cancellations received 60 days or more prior to the trip: Full refund minus a $75 admin fee.
Cancellations received less than 60 days: Loss of initial deposit.
Cancellations received less than 30 days: No refund will be issued without the purchase of cancellation insurance from your travel insurance provider.

Damage Deposit for Cottage and Island Rentals

The amount of $500 ($750 for Nipissing Cottage Outpost) will be required to secure against property, furniture, appliance, or interior damage. This deposit will be returned after check-out once the property is inspected.

Dog Damage Deposit for Cottage and Island Rentals

The amount of $250 will be required to secure against property, furniture, or interior damage. This deposit will also be returned after check-out if no damage is found.

Noise Policy

Noise Policy
Please be considerate of fellow guests and keep noise low after 10 PM. We appreciate your cooperation in helping us maintain a peaceful and enjoyable environment. Non-compliance may result in a loss of damage deposit or, in rare circumstances, early departure.

Cancellation By Us

Voyageur Quest reserves the right to cancel or change a trip due to circumstances beyond our control. If a tour is cancelled, we will notify you in writing and offer a refund or credit for future trips.

Voyageur Quest Outfitting – Canoe and Equipment Rentals

Payment

A 25% deposit is required to reserve canoes and equipment. All rentals are by full calendar day. A 50% deposit up to full payment may be required for Outfitting Packages, Shuttles, Large Groups, and Custom Reservations.

Damage Deposit

Credit card imprint on-site to secure against equipment damage. Cash deposit acceptable if no credit card is available. Customer is responsible for all damages or shuttle costs.

Cancellation Policy

Cancellations received 3 days prior to arrival: Full Refund.
Cancellations within 3 days or less: Loss of deposit.
For Outfitting Packages, Shuttles, Large Groups, and Custom Reservations, cancellations must be made 15 days prior to arrival.

Return Policy

Customers are responsible for returning all canoes and equipment to Voyageur Quest Outfitting at Access Point #1. Late returns or missing equipment will incur recovery and replacement costs.

Cancellation By Us

Voyageur Quest Outfitting reserves the right to cancel or change bookings due to circumstances beyond our control. If cancelled, we will notify you in writing and offer a refund or credit for future rentals.

School Trips and Corporate Adventures

Deposit

A 25% deposit by cheque, e-transfer, or bank transfer is required as per your program summary or adventure contract. Full balance is due a minimum of 30 days before the trip.

Cancellation Policy

Cancellations before 120 days: Full refund minus $250 admin fee.
Cancellations 120–90 days: Loss of initial deposit.
Cancellations 60 days or less: Customer responsible for full payment. Rain insurance options may be available.

Additional Costs

Changes in program, menu, special dietary requirements ($15/day), and number of participants may result in additional charges. Revised invoices will be sent if applicable.

Cancellation By Us

Voyageur Quest reserves the right to cancel or change trips due to circumstances beyond our control. Refunds or credits will be offered for future adventures.

Tour Operators

We do not accept credit card payments from Tour Operators, Receptives, or Agencies. Payment via e-transfer, bank transfer, or cheque is required. Credit card fees may apply if other payment methods are not available.

Again, we recommend all customers purchase CANCELLATION INSURANCE from their preferred suppliers. Please read the relevant payment and cancellation policies for the adventure or product you are booking.